RETURN & EXCHANGE POLICY
At Orinio, we want to ensure that your shopping experience is as delightful as possible. Please take a moment to review our Exchange Policy to understand the guidelines for exchanging products:
1.Product Inspection on Delivery:
We encourage customers to thoroughly inspect the product in the presence of the delivery person. If any issues are identified at this stage, you have the right to return the product immediately. Your satisfaction is our priority, and we want to address any concerns promptly.
2.Return Window for Uncomfortable Products:
If the return is due to a size issue as per the measurements we provided, we will cover the delivery charges. If, after receiving the product, you find that it doesn’t meet your expectations or you’re not comfortable with it, you may return it within a maximum of 7 days from the date of delivery be prepared to bear the delivery charges. In such cases, please inform our customer service team at firstname.lastname@example.org or other support channels within 2 days of receiving the product, providing a detailed description of the issue and, if possible, attach relevant photographs. The responsibility for the safe return of the product lies with you.
3.Condition of Returned Products:
To facilitate a smooth exchange process, kindly ensure that the product is unused, unwashed, and its original invoice, tags, and packaging are carefully preserved.
4.Exchange Process and Delivery Charges:
If you wish to exchange the product, you are responsible for bearing the delivery charges. Please note that the exchange process may take up to 7 days from the date we receive the returned product.
For any support or inquiries related to exchanges, feel free to contact us at email@example.com or refer to the contact information provided on the “Contact Us” page. We are here to assist you throughout the exchange process.
We appreciate your cooperation in following our Exchange Policy to ensure a seamless and satisfactory shopping experience with Orinio. If you have any questions or concerns, don’t hesitate to reach out to us.
Last updated: 28-January-2024