Refund Policy

At Orinio, your satisfaction with our products is our top priority. We understand that circumstances may arise where a refund is necessary. Please take a moment to familiarize yourself with our Refund Policy:

1.Quality Issues:

We stand behind the quality of our products. If you receive an item with any quality issues, we are happy to offer a refund. Please contact our customer service team at within 2 days of receiving the product, providing a detailed description of the issue and, if possible, attach relevant photographs.

2.Refund Process:

To initiate the refund process, you must return the product to us within 7 days of receiving it. Please ensure that the item is unused, in its original packaging, and accompanied by the original proof of purchase. Once we receive the returned product and verify the quality issue, we will process your refund promptly.

3.Refund Timeline:

You can expect to receive your refund within 3 days after we have received the returned product. The refund will be issued to the original payment method used during the purchase.

4.Exchange Policy and Terms & Conditions:

To qualify for a refund, customers must adhere to our Exchange Policy and Terms & Conditions. Ensure that you have reviewed and complied with these policies to facilitate a smooth refund process. Any deviation from these terms may affect your eligibility for a refund.

5.Product Rejection and Return Costs:

In the event that you receive a product from the delivery person but find yourself unable to accept it for any reason, you may return the item. However, please note that you will be responsible for bearing the delivery charges associated with the return.

6.Contact Us:

If you believe you are eligible for a refund under our policy or have any questions regarding the process, please reach out to our customer service team at or our other support chanels. We are here to assist you and ensure your shopping experience with Orinio is enjoyable and stress-free.

Remember, your satisfaction is our priority, and we are dedicated to resolving any issues to your utmost satisfaction. Thank you for choosing Orinio.

Last updated: 28-January-2024